NOTE: It is the responsibility of the event to ensure that all order details (date, time, delivery location and onsite contact) are correct.
Please ensure you check these details carefully as redeliveries, incorrect dates and times, and inability to get in touch with the correct onsite contact can be expensive for both you and for us, and can create havoc for our kitchen, staff, our other clients, event managers and ultimately your guests!
DEPOSITS & INVOICING
The Brownie Bakers Inc. reserve the right to request deposits or full payment prior to catering and event bookings. All orders will be invoiced on the day of delivery. It is requested customers pay online with credit card, via EFT, or cheque within 7 days of invoice. After 7 days there is a 5% late fee charge incurred every week after.
FINAL NUMBERS & PAYMENT
Final numbers for your event are required a minimum of 5 business days in advance. If you wish to increase your booking within this period, we will endeavour to cater for the increase in numbers, which will be charged accordingly. However, we do not provide refunds for any drop in attendees at your event.
CANCELLATION OF EVENT BOOKINGS
For catering and event bookings, The Brownie Bakers Inc. reserves the right to recoup costs as below:
Within 2 weeks prior to event date:
In the unlikely case of cancellation of your event within 2 weeks of the event start date, to cover the cost of administration and stock holding costs, The Brownie Bakers inc. will invoice the customer 10% of the total value of the invoice. Any cancellation costs to The Brownie Bakers Inc's suppliers for equipment or labour hire or any other service, will also be charged to the client.
Over 48 hrs before: 50% refund plus hire costs (if they cannot be cancelled)
Over 24 hrs before: 25% refund plus hire costs (if they cannot be cancelled)
Less than 24 hrs: no refund!
OUTDOOR EVENTS & WEATHER
If your event is particularly dependent on dry weather, we recommend checking the weather forecast and confirming your decision 48hrs prior to the event. All cancellation policies apply, as aforementioned.
Please note that in the case of unfavourable weather - we do not provide discounts if the event is cut short.